Supervisory Management (one-day)

Start date: 15 June 2020

Duration: June 15th & June 22nd 10.00am-1.00pm

Location: Zoom Online

Cost: Covid Response Cost: €50 per person

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Programme overview

This workshop is designed to help participants overcome many of the supervisory problems they will encounter in their first few weeks as a boss. Dealing with the many problems a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

Training Cancellation Policy: Registrants who cancel over 14 days in advance of scheduled training date shall incur no cancellation fee. Registrants who cancel within 14 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who cancel within 24 hours or fail to attend training will be charged 100% of the full fee.

Learning outcomes

  • Clarify roles and responsibilities of the new job.
  • Adjust to the new role with confidence and an assurance you can handle the position.
  • Develop skills in listening, asking questions, resolving conflict, and giving feedback to employees.
  • Develop a technique for giving employees clear instructions.
  • Identify techniques to deal with employee challenges, such as hostility, complaints, and laziness.
  • Understand the importance of developing good relationships with employees and peers.

Who is the course for

This one-day workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are lead hands or part-time supervisors without a great deal of authority.


  • Making the Transition
  • Responsibilities of a Supervisor
  • Setting Goals
  • Planning for Success
  • Listening Skills
  • Asking Questions
  • Giving Feedback
  • Ask for What You Want
  • Giving Instructions
  • Orders, Requests, and Suggestions
  • Managing Conflict
  • Dealing with Difficult Employees
  • Dealing with Others
  • The Reciprocal Quality of Relationships

Trainer Profile

Supervisory Management (one-day)

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