Learning outcomes

Participants will leave with an understanding and recognition of the issues surrounding disability in the workplace for employees and when interacting with disabled people as customers.

Who is the course for

Employers/Employees at all levels.

Module 1: Employees with Disabilities

• Know the Employment Equality Act (1998) and the Equal Status Act (2000)
• grounds of discrimination under the Acts
• scope of the Acts and who the Acts apply to
• difference between direct and indirect discrimination
• Be able to apply key provisions of the Act(s) to their own working environment.
• Understand and explain in brief some of the key concepts under the legislation such as “reasonable accommodation”, “nominal cost”, “positive action”, and “harassment”.
• Culture of the organisation and the impact this can have on employees
• Staff health, safety and wellbeing – Mental health issues in the workplace
• Organisational policies and procedures

Module 2: Customer Care

• Disabilities and abilities focusing on mobility and sensory issues
• Perceptual awareness exercises that aim to dispel common myths
• Disability etiquette to clarify appropriate language and behaviour
• Unconscious bias
• Becoming disability confident – with customers
• Culture of the Organisation