Start date: 30 March 2021
Duration: 1-day Workshop
Location: Online
Cost: €35 (members) €55 (non-members
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Programme overview
This one-day training workshop which is all about tapping into what you do as an accommodation provider and what is of importance to the changing guest expectations and needs. The Guest of today is not the same Guest of 20 years ago and therefore the secret is to keep doing the things that work well but also to continuously change the customer service offer.
Learning outcomes
Who is the course for
Modules
Trainer Profile
Customer Service – 1-day Workshop
